Return and Refund Policy

Ozone Medical Supplies Ltd.  is committed to providing reliable, high quality customer services.  We outline below our returns and refunds policy.

We sincerely hope you are happy with your purchases from Ozone Medical Supplies Ltd., however if something is wrong we are here to help so please contact us on 02087237338  or send Email-

If you need to return a product, please do contact us first.  The information below sets out our returns and refunds policy.

Returns Policy

A product purchased from Ozone Medical Supplies  may be returned for the following reasons:

  • The customer finds the product unsuitable or is dissatisfied with the product.
  • If the product is incorrect due to a mispick or misinformation (this must be reported within 5 days of receiving the product/s)
  • If the product arrives damaged or faulty.

Items returned to Ozone Medical Supplies  for the reasons outlined above should be done so within 28 days of receipt, and should also meet the following criteria:

  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • The item must be in unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible

All returns should be sent to:

Ozone Medical Supplies Ltd.,
2 Stanley Park Drive,
HA0 1SG, United Kingdom

You are responsible for paying all shipping costs for returning items. Original shipping costs are also not refundable.


Once we have received your item(s), we will inspect them and notify you of receipt.  We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit (or your original method of payment card) within 7 days of approval date. You will receive the credit within a certain number of days depending on your card issuer’s policies.

If you have any questions regarding the above, please do not hesitate to contact us.

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